How to Reset your License for Recertification
(Make sure you have enough licenses in your account to recertify yourself or your employees. 1 license = 1 user.
NOTE: Always do a reset before the user takes the course otherwise, it won't generate the updated certificate.
To buy more licenses, please see https://coggno.zendesk.com/entries/22050744-How-to-Buy-More-Licenses)
1. Log-in to the admin account.
2. Click on the Users button (located at the top part of the page).
For resetting individual licenses:
3. Either go to your Groups or your list of Users, click on the name of the user.
4. Scroll down to the Modules portion, click on the three-dot icon beside the name of the course and click the Reset License.
For resetting group licenses:
3. Click on the Group then click on the Licenses Tab. Click on the Reset Licenses button.